Enjoy Unquestioned 30 Days Money Back Guarantee
Samish Jewels, Inc. endeavor to satisfy our customers from every aspect while visiting our website, or with respect to our products and services. Extending out our unmatched customer care policies, we offer all our customers a hassle-free money back guarantee for 30 days from the date of purchase of aproduct, without any questions.
If, after the purchase of a product, you are not satisfied with its performance or any other feature, you can simply return it to us, in its original packaging, to claim an exchange or a full refund. The shipping charges for return will, however, be payable by the customer. The customer shall ensure to prepay the return shipping charges as we do not accept any cash on delivery method.
In case you apply for the exchange, the replacement product shall be shipped to you immediately through any prescribed means of shipment. You will be provided with a tracking number for this replacement.
We Do Not Charge For Restock or Returns
Samish Jewels, Inc., unlike other retailer and online shops, does not charge for any restock or returns. If the product being returned is delivered to us in its original packaging and in unused condition, we shall process your return immediately for a full refund.
Refund Policy for Shipping Costs in Case of Returns
If we erroneously deliver wrong, defective, incomplete product to you, or committed any other mistake with your order, we will strive our best to resolve the matter as soon as you intimate us. If you have selected free shipping mode during checkout after placing your order, your total order amount will be refunded. However, in case you selected other shipping methods, we will not be able to refund the shipping cost.
Returning a Product
Samish Jewels, Inc. remains concerned with our clients’ contentment while using our products. If you face problems regarding thesize of the product, or your ordered product is incorrect or incomplete, feel free to get in touch with us to resolve the matter. We will be pleased to do our best for correcting the issue(s).
If you want to return the product and apply for a full refund (excluding the shipping charges), simply fill out the return form provided I the option below. You will be provided with an RMA number and other information related to the return procedures. We usually issue refunds within 3-5 business days from the date of receipt of an item to our office. Nevertheless, refunds may take up to 10 business days to be displayed on your payment method after the refund is issued from our end.
Contact us to get the return authorization